Privacy Policy

    Learn how we collect, use, and protect your information when you use our website and services.

    Effective Date: August 9, 2026

    REN Services & Restoration ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Renservicesnc.com. Please read this policy carefully. If you do not agree with the terms of this policy, please do not use our website.

    1. Information We Collect

    We may collect the following types of information from visitors:

    Personal Information:

    Name, email address, phone number, address, or other contact details you provide when filling out forms (e.g., service requests, contact forms).

    Other Information:

    Browser type, IP address, operating system, referring URLs, pages visited, and general usage data collected automatically via cookies or analytics tools.

    2. How We Use Your Information

    We use the information we collect for purposes such as:

    • Responding to your inquiries or service requests.
    • Processing appointments, work orders, or customer service follow up communications.
    • Improving website functionality and user experience.
    • Sending updates, promotions, or important notices (only if you have subscribed).
    • Complying with legal obligations.

    3. Sharing Your Information

    We do not sell or rent your personal information. We may share your information only in the following circumstances:

    • With trusted external service providers (e.g., web hosting, email marketing, payment processors) who assist in operating our business.
    • To comply with legal obligations, enforce our policies, or protect our rights and safety.
    • In the event of a business transfer, merger, or acquisition.

    4. Electronic Communications and Text Messaging

    We may use the email address and phone number you provide to respond to your consultation or service request, schedule appointments, provide requested documents, communicate about active work, and provide related customer service. Submitting the required agreement does not subscribe you to promotional text or email marketing.

    If you select the optional text messaging authorization, we may send text messages related to your consultation or service request. We may retain records of your consent choice, the date and time of submission, the disclosure version presented, and later requests to stop communications so that we can document and honor your preferences.

    SMS Privacy: No mobile opt-in data will be shared with third parties for marketing or promotional purposes.

    • We do not sell or rent mobile phone numbers or text messaging consent records.
    • We do not share mobile phone numbers or text messaging consent records with unaffiliated parties for their own marketing. We may provide limited information to service providers that help us deliver communications, subject to appropriate restrictions, or when disclosure is required by law.
    • You may reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to request that text messages stop. Reply HELP for assistance. You may also call (855) 564-2828 or email [email protected].
    • Withdrawing text messaging consent does not prevent you from requesting services or from receiving permitted communications through another channel.

    5. Cookies and Tracking Technologies

    Our website may use cookies and similar tracking technologies to improve user experience and analyze website performance. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

    6. Data Security

    We use commercially reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

    7. Your Privacy Rights

    Depending on your location, you may have certain rights regarding your personal information, such as:

    • The right to access, update, or delete your information.
    • The right to opt out of marketing communications.
    • The right to limit certain data uses.

    To exercise these rights, please contact us at [email protected] or (855) 564-2828.

    8. External Links

    Our website may contain links to external websites. We are not responsible for the privacy practices of those external websites. We encourage you to review their privacy policies when you visit them.

    9. Children's Privacy

    Our website and services are not directed at individuals under the age of 13, and we do not knowingly collect personal information from children.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

    11. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

    REN Services & Restoration

    Email: [email protected]

    Phone: (855) 564-2828